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Ghost Network Lifeline

Emily Parker
Emily Parker

Published: Sep. 26, 2024

Ghost Network Lifeline
Vanessa Saba for ProPublica

Ravi Coutinho, a 36-year-old former college golfer, was struggling with depression and anxiety. He had moved to Phoenix hoping for a fresh start, but his journey was plagued by a seemingly insurmountable obstacle: finding a therapist who accepted his insurance plan. Ravi had been diagnosed with depression and anxiety, and his heavy drinking had cost him his marriage and was on the verge of destroying his liver and his livelihood. After a therapist in Texas helped him understand the connection between his mental illnesses and his addiction, he decided to move to Phoenix, a city that symbolized a happier and healthier phase of his life. He signed up for an insurance plan through HealthCare.gov, hoping for a fresh start, but the reality was far from his expectations.

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